Privacy policy

Last updated: August 12, 2026

Borneo Coffee Co LLC ("we", "us") runs borneocoffeeco.com. This policy explains what personal information we collect, why, who we share it with, and the choices you have. We are a small business. We collect what we need to ship coffee and send email people asked for, and nothing beyond that.

1. Information we collect

You give us: name, email address, shipping and billing address, phone number (if you provide one), order history, and anything you write to us in an email, review, or contact form.

Payment information: card details go directly to Shopify Payments and its processing partners. We never see or store your full card number: only the last four digits and card type, so we can identify a transaction.

Collected automatically: device and browser type, IP address, pages viewed, referring site, and how you move through the store. This comes from cookies and similar technologies used by Shopify, Google Analytics, and the Meta (Facebook/Instagram) advertising pixel.

From third parties: our platform, analytics, advertising, and email providers may give us aggregated or attributed information: for example, that an order came from a particular ad.

2. Why we use it

  • To process, pack, ship, and support your order
  • To send order and shipping notifications
  • To send marketing email and SMS, when you have asked for it
  • To understand which pages and ads work, and to improve the store
  • To show ads for our coffee on platforms like Instagram, Facebook, and Google, and to measure whether they worked
  • To detect fraud and protect the store
  • To meet tax, accounting, and other legal obligations

3. Who we share it with

We do not sell your personal information for money. We share it only with the service providers that make the store run:

  • Shopify: our e-commerce platform, which hosts the store and processes orders
  • Shopify Payments / Stripe / PayPal and similar processors: payments and fraud screening
  • Mailchimp: email marketing and list management
  • USPS and other carriers: delivering your order
  • Google Analytics: website analytics
  • Meta Platforms: advertising and ad measurement

We may also disclose information when the law requires it, in response to a lawful request, or if the business is ever sold or transferred.

A note on "sharing" and targeted advertising: when we use tools like the Meta pixel and Google Analytics, some information about your visit is shared with those companies and used to show you relevant ads. Under some state privacy laws this counts as "sharing" for targeted advertising or as a "sale," even though no money changes hands. You can opt out: see section 5.

4. Cookies

Cookies keep your cart working, remember your preferences, and support the analytics and advertising described above. You can block or delete cookies in your browser settings; the store will still work, but some features may not. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of targeted advertising where the law requires us to.

5. Your choices and rights

Wherever you live, you can:

  • Unsubscribe from marketing email using the link at the bottom of any message, or by emailing us
  • Ask for a copy of the personal information we hold about you
  • Ask us to correct anything that is wrong
  • Ask us to delete your information, subject to records we must keep for tax and order history
  • Opt out of targeted advertising and of any sharing that counts as a "sale"

If you live in California, Texas, Virginia, Colorado, Connecticut, or another state with a comprehensive privacy law, these rights are guaranteed to you by statute, and we will not discriminate against you for exercising them. To make a request, email info@borneocoffeeco.com with the subject line "Privacy request." We may need to verify your identity, usually by confirming details of a recent order. An authorized agent may submit a request on your behalf with written proof.

Appeals: if we decline your request, you may appeal by replying to our decision or emailing info@borneocoffeeco.com with the subject line "Privacy appeal." We will respond in writing with our reasoning within the period your state's law allows.

6. How long we keep it

Order records are kept as long as needed for accounting, tax, and warranty purposes, generally seven years. Marketing contacts are kept until you unsubscribe or ask to be removed. Analytics data is kept on the retention schedule of the provider.

7. Security

The store runs on Shopify, which encrypts data in transit and is PCI DSS compliant for payments. We limit who can see customer data to the people who need it to fill orders. No system is perfectly secure, and we cannot guarantee absolute security.

8. Children

The store is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, email us and we will delete it.

9. Where your information is handled

We are based in the United States and currently ship only within the United States. Your information is processed in the U.S. by us and our service providers.

10. Changes to this policy

We may update this policy as the business changes. The date at the top shows the current version. Material changes will be noted on this page.

11. Contact us

Borneo Coffee Co LLC
Email: info@borneocoffeeco.com
Phone: +1 936-300-5944
Mailing address: see our Contact information page.