Shipping policy
Last updated: August 12, 2026
Where we ship
We ship to all 50 U.S. states, including Alaska and Hawaii, plus the District of Columbia and Puerto Rico.
We do not ship internationally, and we do not ship to destinations that require a customs declaration. That currently means we cannot deliver to Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or APO, FPO, and DPO military addresses. We are a very small operation and cannot yet take on customs paperwork on every order. If you are in one of these places and want our coffee, email us at info@borneocoffeeco.com and we will see what we can work out.
Shipping rates
- Orders under $50: flat $6.95
- Orders $50 and over: free shipping
Rates are shown at checkout before you pay.
How long it takes
Orders are packed and handed to the carrier within 1–2 business days (Monday through Friday, excluding U.S. holidays). Orders placed over a weekend go out the following week.
We ship USPS Ground Advantage from Sterling Heights, Michigan. Typical transit is 2–5 business days depending on how far you are from Michigan. Transit times are the carrier's estimate, not a guarantee, and we cannot control weather, holidays, or carrier backlogs.
Tracking
You will get a shipping confirmation email with a tracking number as soon as the label is created. Tracking sometimes takes a day to start updating. That is normal, and it does not mean the package is lost.
Freshness
We ship coffee close to its roast date, and the roast date is printed on every bag. Our bags have a one-way valve, so the coffee keeps degassing safely in transit. Heat and cold in a delivery vehicle will not spoil roasted coffee, so there is no need to worry about a summer delivery. Store your bag sealed, at room temperature, away from sunlight.
Wrong or undeliverable addresses
Please double-check your address at checkout. If a package is returned to us as undeliverable, we will email you and reship it once you confirm a corrected address; reshipping costs $6.95. If you would rather not reship, we will refund the order minus the original shipping cost.
Lost or damaged shipments
If your order arrives damaged, does not arrive, or stops moving in tracking for more than 7 business days, email info@borneocoffeeco.com within 30 days of the ship date and we will replace or refund it. Full details are in our Refund policy.
Taxes and duties
Sales tax is calculated at checkout where it applies. Because we ship only to destinations inside the U.S. customs territory, there are never customs duties or import fees on your order.
Wholesale and café orders
Wholesale shipments are arranged directly and are not covered by the rates above. Email info@borneocoffeeco.com for wholesale.
Questions
Email info@borneocoffeeco.com.